Shipping & Returns

1. SHIPPING, DELIVERY COSTS AND DELIVERY TIMES

1.1 Customer may choose:

- overnight shipping

- two days shipping

- ground shipping (5 to 7 business days)

Standard ground shipping for orders exceeding $150.00 will be complementary.

 

1.2 We do not ship internationally at this time due to international customs laws. For any further information, the Customer may contact the Customer service by calling us at + 1 (323) 651-9844.

 

1.3 Any times or dates for delivery by EB FLORALS are estimates. In no event shall EB FLORALS be liable for any delay in delivery. Delay in delivery of any Goods shall not relieve Customer of its obligation to accept delivery thereof. Deviations in quantity of Goods delivered from that stated in Seller’s Confirmation shall not give Customer the right not to accept the Goods. Customer shall be obligated to pay the rate specified in Seller’s Confirmation for the quantity of Goods delivered.

 

1.4 The Goods will be shipped to the address indicated by Customer when the order is placed. It is the responsibility of the Customer to check the state of the packaging and the contents of the order on receipt of the Goods and to indicate any reservations on the delivery docket if the order appears to have been opened or damaged. Signature, without reservation, of the delivery docket by the Customer is deemed to signify acceptance of the order. EB FLORALS may not in any case be held responsible for any deterioration in the quality of the Goods and their packaging due to shipment.

 

2. TERMS AND METHODS OF PAYMENT

Payment of Customer purchases is made exclusively by credit card at the time the order is placed. The following cards are accepted: Visa, Mastercard, American Express, Maestro, and PayPal.

 

3. CANCELLATION / RETURN / EXCHANGES

3.1 Cancellation of order. To be taken into consideration, any request to cancel an order must be made before dispatch of the Goods. This cancellation must be notified directly to the Customer Department of EB FLORALS by telephone at + 1 (323) 651-9844 or by e-mail tocontact@EBFlorals.com.

 

3.2 In the event that one or several Goods do not comply with the Customer's order or are defective or damaged, the Customer must immediately inform EB FLORALS to obtain a return authorization number prior to returning any Goods using one of our contact email addresses. If the fault is a result of production we will be happy to have the Goods returned. If Goods arrive damaged, Customer is required to email EB FLORALS immediately with details of the damage. Without all packaging material, Customer will not be entitled to adamaged goods exchange. EB FLORALS 
can take no responsibility for loss or damage to an item once it is signed for by the customer upon delivery by the courier. It is therefore in the Customer’s best interest to ensure that all packaging is intact and undamaged before signing for a delivery. Damaged goods must be reported to EB FLORALS within 7 days of receipt. The replacement Goods will be sent to the Customer at the expense of EB FLORALS. In the event that the Good(s) returned is/are no longer available, EB FLORALS will inform the Customer and will reimburse him/her for the amount of the Good(s) (not including shipment costs).

 

3.3 In the event that the Customer is not satisfied with the Goods ordered from EB FLORALS, despite the care and attention devoted by the latter to selecting its Goods, exchanges are accepted within 14 days of purchase. Purchased goods must be in the original condition of reception. The Customer will be required to return the Goods in their original packaging to the following address:

 

EB FLORALS
8271 Beverly Blvd
Los Angeles, CA 90048
United States

 

There are no refunds allowed on any EB FLORALS purchases.
All purchases through Eric Buterbaugh Gallery, including original commissioned works, are final sale.